Beware of Hidden Rules

 

hidden_rules

Just a quick post to rant about an usability issue I experienced today.

In software development, there are always tons of hidden rules and logics that we made internally for better usability (or may be worse?) and minimizing potential information overload for the user, but if it’s something involved with certain level of user expectation (e.g. user reasonably expecting things should work a certain way), it is always a good idea to ensure that the hidden rules of ours are sufficiently communicated to the user through feedforward or feedback, depending on the situation.

Out of Sight, Out of Mind (and Out of Reach)

Case in point – the funny (may be not so funny) logic in Dashlane that no user can understand (or realize). Continue reading

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